Privacy Policy

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you. We may collect or process the following categories:

Contact details: including your name, address, billing address, shipping address, phone number, and email address.

Financial information: including payment card information, transaction details, and payment confirmation.

Account information: including your username, password, preferences, and settings.

Transaction information: including the items you view, put in your cart, purchase, or return.

Communications with us: including the information you include in customer support inquiries, including communications by email, phone, contact forms, or WhatsApp.

Device and Usage information: including information about your device, browser, IP address, and how you interact with the Services.

Directly from you: when you create an account, make a purchase, or communicate with us.

Automatically through the Services: from your device through the use of cookies, tracking pixels, and similar technologies.

From our service providers and partners: including when we engage them to support our marketing, communications, or fulfillment operations.

Provide, Tailor, and Improve the Services: To process your payments, fulfill your orders, arrange for shipping, manage your account, and create a customized shopping experience.

Marketing and Advertising: To send marketing communications by email, SMS, or WhatsApp, and to show you targeted online advertisements based on your activity, including via advanced audience matching.

Security and Fraud Prevention: To provide a secure payment experience and investigate fraudulent activity.

Communicating with You: To provide customer support, assist with orders, and maintain our business relationship, including through WhatsApp where you choose to contact us or receive support in that channel.

Legal Reasons: To comply with applicable laws, enforce our terms, or respond to valid legal processes.

With Shopify, vendors, and other third parties who perform services on our behalf (e.g., payment processing, cloud storage, and shipping).

With business and marketing partners to provide marketing services and advertise to you. We share data (such as hashed email addresses and online activity) to support personalized advertising on third-party platforms like Meta and Google.

When you direct, request, or otherwise consent to our disclosure of information to third parties.

In connection with a business transaction, merger, or to comply with applicable legal obligations.

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services.

Shopify may use personal information for its own enhanced features. For these features, Shopify acts as a data controller. To learn more, visit the Shopify Consumer Privacy Policy (https://privacy.shopify.com/en).

Please be aware that no security measures are perfect. We recommend that you do not use unsecure channels to communicate sensitive information to us.

We retain your personal information as needed to maintain your account, provide Services, comply with legal obligations, and resolve disputes.

Depending on your jurisdiction, you may have the right to access, delete, correct, or receive a copy of your personal information.

Right to Opt-out for Targeted Advertising: You may opt out of the processing of personal information for targeted advertising. We honor Global Privacy Control (GPC) opt-out signals.

Managing Communication: You may opt out of promotional communications at any time by using the unsubscribe option, replying with a removal request where applicable, or contacting customer support. You will still receive transactional messages related to your orders.

To exercise your rights, please contact us using the details below. We will not discriminate against you for exercising these rights.

Provision of Data: You are under no legal obligation to provide personal information. Providing data is voluntary and depends on your consent to complete transactions and receive services.

Right of Review: Under the Israeli Protection of Privacy Law, 5741-1981, you have the right to review the personal information held about you in our database. If you find the information to be inaccurate or outdated, you may contact us to correct or delete it.

Direct Mailing and Spam Law: In accordance with Amendment 40 to the Telecommunications Law (Bezeq and Broadcasting), 5742-1982, by providing your email and phone number and explicitly consenting to marketing, you agree to receive promotional messages by email, SMS, or WhatsApp. You may withdraw your consent at any time by contacting us, replying with a removal request where applicable, or using the provided removal links. Written removal requests will be processed within 30 days.

We may transfer, store, and process your personal information outside the country you live in, utilizing recognized transfer mechanisms to ensure an adequate level of protection.

For any questions or to exercise your rights, please contact us:

Email: info@nayo-organic.com

Phone / WhatsApp: 050-5579779

Address: Pinhas Rutenberg St 3, Ramat Gan, Israel