Question 1

Are Nayo products safe to use during pregnancy?

Accepted Answer

Most of our products are pregnancy-safe as they contain only natural, plant-based ingredients. However, we recommend avoiding hair coloring during the first trimester and consulting with your doctor before using any new hair care products while pregnant. Our shampoos, conditioners, and styling products are generally considered safe, but always check with your healthcare provider first.

Question 2

Can I color my hair while pregnant with Nayo vegan color?

Accepted Answer

While our vegan hair color contains no ammonia or harsh chemicals, we recommend waiting until after your first trimester before coloring. In the second and third trimesters, our vegan formula is a safer choice than conventional dyes. Always apply in a well-ventilated area and use our pre-color scalp protector. Consult your OB-GYN before proceeding.

Question 3

How long will Nayo vegan hair color last?

Accepted Answer

Nayo vegan hair color lasts 4-6 weeks with proper care. To maximize longevity: Wait 48 hours before first wash, use our Color Shampoo weekly to refresh tone, avoid hot water (use lukewarm), limit washing to 2-3x per week, and always use heat protection when styling. For blonde shades, use Purple Neutralizing Shampoo weekly to prevent brassiness.

Question 4

Does vegan color cover gray hair completely?

Accepted Answer

Yes! Our vegan formula provides 100% gray coverage. For best results on resistant grays: Apply to gray areas first, let process for 35-40 minutes, and choose a shade slightly darker than your target color. For stubborn grays, our stylist-recommended technique is to apply color twice—first to grays, then to entire head.

Question 5

How often should I color my hair?

Accepted Answer

We recommend full-color application every 4-6 weeks. For root touch-ups between full applications, use our Gray Root Touch-Up product (temporary, washes out). Our vegan formula is gentler than conventional dyes, but we still recommend spacing treatments to maintain hair health. If you color more frequently, always use our deep conditioning mask weekly.

Question 6

Can I use Tea Tree and Marula products together?

Accepted Answer

Absolutely! In fact, we recommend mixing collections for optimal results. A popular routine: Tea Tree Shampoo (cleanses oily scalp), Marula Oil Mask (conditions dry ends). Apply shampoo to roots only, mask to mid-lengths and ends. This targets both scalp health and hair hydration without conflicting ingredients.

Question 7

Is it safe to mix different Nayo products?

Accepted Answer

Yes, all Nayo products are designed to work together harmoniously. You can safely combine any shampoo with any mask or conditioner. Popular combinations: Clarifying Treatment + Marula Mask (weekly detox), Tea Tree Shampoo + Cannabis Oil Shampoo (alternate days for oily scalp), Color Shampoo + Regular Shampoo (weekly color refresh)

Question 8

How do I apply hair mask for best results?

Accepted Answer

For maximum benefit: 1) Shampoo hair, 2) Squeeze out excess water (hair should be damp, not dripping), 3) Apply generous amount of mask from mid-lengths to ends, 4) Avoid roots unless hair is very dry, 5) Leave for 20 minutes (use shower cap for heat), 6) Rinse thoroughly with cool water. For damaged hair, leave on up to 30 minutes.

Question 9

How do I use the Hair Growth Serum?

Accepted Answer

Apply to dry scalp at night before bed: 1) Part hair in sections, 2) Apply 2-3 drops to each section, 3) Massage gently for 2 minutes to stimulate circulation, 4) Leave in overnight, 5) Shampoo in morning. Use daily for 12 weeks for visible results. The scalp massage is crucial—it activates the caffeine and increases absorption.

Question 10

How often should I use the Scalp Scrub?

Accepted Answer

Use once a week on wash day, before shampooing: 1) Wet hair thoroughly, 2) Apply scrub to scalp only (not ends), 3) Massage in circular motions for 3-5 minutes, 4) Rinse completely, 5) Follow with shampoo and conditioner. For very oily scalp or dandruff, you can use 2x per week initially, then reduce to weekly maintenance.

Question 11

What makes vegan hair products different?

Accepted Answer

Vegan products contain zero animal-derived ingredients (no keratin from animal hooves, no silk proteins, no beeswax). Nayo's vegan formulas use plant-based alternatives that are often MORE effective: plant proteins strengthen hair without buildup, plant oils penetrate better than animal fats, and plant-based colorants work without harsh chemicals. Plus, no animal testing means scientifically-proven formulas only.

Question 12

What is your return policy?

Accepted Answer

We offer a 14-day satisfaction guarantee. If you're not completely satisfied, return unused products in original packaging for a full refund. For opened products, contact our customer care team—we'll work with you to find the right product or provide a solution. Your happiness is our priority.

Frequently Asked Questions

Are Nayo products safe to use during pregnancy?

Can I color my hair while pregnant with Nayo vegan color?

How long will Nayo vegan hair color last?

Does vegan color cover gray hair completely?

How often should I color my hair?

Can I use Tea Tree and Marula products together?

Is it safe to mix different Nayo products?

How do I apply hair mask for best results?

How do I use the Hair Growth Serum?

How often should I use the Scalp Scrub?

What makes vegan hair products different?

What is your return policy?

Still have questions?

Frequently Asked Questions

Are Nayo products safe to use during pregnancy?

Can I color my hair while pregnant with Nayo vegan color?

How long will Nayo vegan hair color last?

Does vegan color cover gray hair completely?

How often should I color my hair?

Can I use Tea Tree and Marula products together?

Is it safe to mix different Nayo products?

How do I apply hair mask for best results?

How do I use the Hair Growth Serum?

How often should I use the Scalp Scrub?

What makes vegan hair products different?

What is your return policy?

Still have questions?